Collections Operations Leader (Lisbon) (m/f)
Referencia: JN -**************
Adicionado em **********
Sobre os nossos clientes
Customer Services.
Descriçao da oferta
We are looking for a senior leader to drive our end-to-end Collections operation, ensuring sustainable performance, operational excellence and high-performing teams. This is a strategic role with direct impact on the business and strong visibility at Executive Board level and Clients.
Description
Leadership & Strategy
Define and implement the operational strategy for the Collections area
Lead supervisory teams and their respective managers/agents
Translate business objectives into concrete operational plans
Drive productivity, quality, and profitability
Stakeholder Management
Act as the main point of contact for the Executive Board and Clients
Participate actively in strategic and performance meetings
Identify opportunities for business growth and service improvement
Represent the operation with external partners
Performance & Results
Monitor critical KPIs (recovery, efficiency, quality, costs)
Set ambitious and sustainable targets
Analyze data to support informed decision-making
Implement action plans and continuous improvement initiatives
Organizational Development
Provide coaching and development for supervisory teams
Foster a culture of accountability and high performance
Manage resources, workforce planning, and process optimization
Ensure legal and quality compliance
Profile
Bachelor's degree
Solid experience in senior management of collections or contact center operations
Proven experience leading leaders (supervisors/coordinators)
Strong strategic capacity and business acumen
Excellent communication and negotiation skills at the highest level
Analytical mindset with strong data orientation
Resilient, decisive, and results-driven profile
Experience managing corporate clients (valued)
Proficiency in analytical tools and MS Office (advanced Excel preferred)
Job Offer
Leadership position with strong business impact
Integration into a solid and well-recognized company in the sector
Direct contract with competitive compensation package + attractive variable
Advancecare health insurance
Exclusive benefits in health, well-being, culture, and leisure
Modern offices in a premium location in Lisbon
Autonomy to implement strategy and drive innovation
Real opportunities for growth and organizational influence
O que procuramos
Collections Operations Leader (Lisbon)
Contacto da Michael Page
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