Job Description
We are seeking a Part-Time Italian Player Support Advocate to deliver top-tier support to gamers and loyal customers. As a key member of our team, you will represent our brand by ensuring a seamless and positive customer experience.
Key Responsibilities:
* Answer customer queries with the aim of a first-time resolution and provide excellent attention to detail, care, and professionalism.
* Ensure queries are responded to within agreed response times and maintain confidentiality while providing solutions as a priority.
* Resolve technical issues raised by customers via live chat, carrying out fault finding analysis and offering appropriate solutions that resolve the customers' issue.
* Communicate effectively with colleagues across the global customer community to identify trends in customer queries.
Requirements:
* Fluency in Italian & English (reading & writing).
* Strong attention to detail, communication, and computer skills.
* Self-motivated, proactive, and collaborative in a multilingual team.
* Logical, methodical thinking with problem-solving skills.
* Patience, perseverance, and high concentration levels.
* Experience with PC/console gaming is a plus.
* Comfortable discussing technical issues related to gaming hardware.
* IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
* Ability to multitask across chats, emails, and calls while maintaining accuracy.
* Passion for helping and delivering the best customer experience.
What We Offer:
* A supportive community inclusive of diverse backgrounds and abilities.
* Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar.
* Flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with leading technology and creative minds.
* Learn as you work and be part of something real that changes the face of gaming - forever.
About The Role:
As a Part-Time Italian Player Support Advocate, you will play a vital role in delivering exceptional customer experiences. Your goal will be to ensure a seamless and positive customer experience by communicating effectively with customers and colleagues.
Benefits:
* Attractive remuneration and holiday package.
* Regular team competitions with great prizes.
* Inclusion into an extensive social calendar.
Others:
* Flexible working schedules.
* Fun environment and relaxing culture.
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