Technical Support Specialist – French Market – Remote Portugal (Full Remote – Mainland only) Start Date: 15 JanuaryThis role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting. Quarterly on-site presence in Porto is required. No experience needed.Role OverviewYou will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis.Key ResponsibilitiesHandle technical support via phone, email, and chatAnalyze application errors and incidentsPerform SQL queries and data validationsSupport users with application-related technical issuesFollow troubleshooting procedures and technical protocolsEnsure data accuracy and consistencyContribute to process and incident improvementsRequirementsFluent French (spoken and written)English level B2Experience in technical support, helpdesk, or application supportSolid SQL knowledge is mandatoryStrong analytical and problem-solving skillsClear technical communication and ticket management skillsWorking ConditionsRemote within mainland PortugalOn-site visit in Porto once every 4 months40 hours/week, Monday to FridayWorking hours between 08:00–17:30 (rotational)Training12 working days, 8 hours/day (in English)Paid training: 185.60 EUR net per weekContract signed after successful training completionCompensation & BenefitsGross monthly package up to 1,306.66 EURPrivate health insurance from day oneLong-term role with potential permanent contractThis role is intended for candidates with strong SQL skills and hands‐on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.Seniority level Entry levelEmployment type Full-timeJob function Information TechnologyIndustries Language Schools#J-18808-Ljbffr