You have a passion for social media, customer service, and content moderation? Take this great opportunity to relocate to Lisbon and advance your career. As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace — not only for users of this globally known Social Media Platform, but also for sellers and creators. Your responsibilities include:
* Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
* Classifying content types based on established processes and policies.
* Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
* Ensuring user and brand safety through effective content moderation practices.
Skills, qualifications, and interests needed to succeed:
* Native-level proficiency in German and at least B2 level of English.
* A valid Portuguese work permit (required).
* Willingness to relocate to Lisbon for an international career and life experience.
* Keeping up-to-date with social media trends and practices.
* Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
* Motivation and commitment to perform tasks effectively.
* Excitement about intercultural communication and embracing the expatriate lifestyle.
What’s in it for you?
* Type of contract: Unfixed term, 30 days probation period.
* Working hours: Full-time (40h/week), Monday-Sunday 9:00-21:00.
* Health insurance provided from the start.
* Paid professional training.
* Fun and engaging company-wide initiatives.
For international candidates:
* Reimbursement of initial flight expenses after 3 months.
* Up to 400 euros per month for accommodation for 4 months (reimbursed during this period).
* Accommodation support tailored to your needs, including assistance with temporary and/or permanent housing.
Your future company is a global leader in the BPO industry with 170,000 employees worldwide. You will be part of a team supporting operational needs for over 750 of the world’s leading digital-first brands, delivering seamless customer experiences through innovative solutions and technology.
Living in Lisbon offers:
* A vibrant city with rich cultural history.
* The benefits of living in a European capital on a budget.
* Delicious Portuguese cuisine and famous café culture.
* Friendly people and a lively urban atmosphere.
* A warm climate year-round and sunny beaches nearby.
* An international, English-speaking community.
If this project isn't the right fit, explore other opportunities for German speakers in Spain or Portugal, or send us your CV for consideration in future projects!
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