Mission He / She is in between operations and management functions, bringing technical expertise and support to operations to improve transport performance.ActivitiesLead daily transport performanceClosely monitor carrier performanceChallenge carriers with alternative solutionTrack recurrent deviationsReport to carrier & procurement management on global performance overviewCommunicate proactively to customerSupport operations being the first escalation levelCheck that all required specifications are availableClarify technical requirements with customer when neededRequest quotation to carriersAnalyze technical and cost answer from carriersSend detailed quotation to customerProvide clear instructions to operationsReport to procurement team on global cost and solution overviewCost ManagementSupport freight audit team in cost gap analysis with technical analysis of the gapChallenge alternative solution with carriersReport to procurement team for rate card adjustment when requiredContribute to continuous improvementManage and resolve major operational issues which require technical expertise, closely communicate to customer and operational team on follow upReport to operation Manager and contract manager on operational gaps, to adjust SOP or organize operation team awareness when requiredManage blocking points on claim and complaints to support resolutionContribute to regulatory watchCoordinator RoleAct as a coordinator between operation, customer, and support functions to support smooth operation managementParticipate to weekly and Monthly performance review with carriersParticipate to weekly operational review with customersSkillsGood transport & logistics backgroundStrong freight forwarding knowledge in air, sea and land transportation, transport regulation and processA minimum of 5 years experience as freight forwarding agent is requiredKnowledge in customs managementCustomer oriented and stress managementAbility to work in an independent environment with remote teamsSolid working knowledge of standard computer applications including MS Office (especially Excel)Good communicationWell organized and ease with priority ManagementExperience5 years experience in freight forwarding, with strong knowledge on Airfreight and customsContinuous Improvement and Lean ManufacturingBachelor's degree +3 years in Transport and logistics (desirable)Ability to travel (25%)Fluent English local language and French (desirable)Organization / Relationships Position in a matrix organization with a direct reporting line to his Responsible (3PL & procurement Manager)#J-18808-Ljbffr