IT Service Desk Specialist
We are seeking a highly skilled and experienced IT Service Desk Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our clients via phone, email, and in-person interactions.
Key Responsibilities:
* Provide timely and effective technical support to resolve client issues
* Escalate complex issues to senior technicians as necessary
* Document all interactions with clients in our CRM system
* Participate in on-call rotations and provide after-hours support as needed
Requirements:
* Strong understanding of IT service management principles and practices
* Excellent communication and problem-solving skills
* Able to work effectively in a fast-paced environment
* Familiarity with help desk software and tools
Benefits:
* Ongoing training and professional development opportunities
* Collaborative and dynamic work environment
* Competitive compensation package
* Opportunities for career advancement
About Us:
We are a leading provider of IT services, dedicated to delivering exceptional results to our clients. Our team is passionate about technology and committed to providing the highest level of service excellence.