Delivery Lead - Energy Sector
Client & Project
We are looking for a Delivery Lead to join our Service Delivery team, collaborating with a company specialized in energy production and distribution, known for delivering innovative solutions in the energy sector.
Responsibilities
* Lead end-to-end delivery or a defined component of a contract, ensuring all operational, contractual, and financial commitments are met.
* Ensure service quality, efficiency, and performance of the delivery team.
* Manage delivery outcomes and identify opportunities for follow-on work, including up-selling and cross-selling.
* Act as a subject matter expert and guide the team to perform effectively.
* Make key decisions impacting delivery and collaborate with multiple internal teams.
* Provide solutions to issues spanning multiple teams or workstreams.
* Foster a collaborative environment that promotes innovation and problem-solving.
* Develop and implement strategies to improve service delivery and client satisfaction.
* Monitor project progress and adjust plans when necessary to ensure successful delivery.
* Identify and pursue opportunities for additional services based on client needs.
* Mentor and support team members to encourage professional growth.
Required Skills
* Expert proficiency in Microsoft Dynamics 365 Field Service.
* Advanced proficiency in Account Delivery Management.
* Advanced proficiency in Estimation, Planning, and Work Management.
Additional information:
• Location: Lisbon, Porto or Coimbra.
• Working Model: Hybrid working model.