Dutch speaking- User Support Coordinator
Join to apply for the Dutch speaking- User Support Coordinator role at Nexa
Dutch speaking- User Support Coordinator
5 days ago Be among the first 25 applicants
Join to apply for the Dutch speaking- User Support Coordinator role at Nexa
Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!
Location: Lisbon, Portugal
Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00
Signing Bonus: €2500
Training: 15 working days
Your Role:
As a Customer Service Representative, you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels. Your responsibilities include:
Providing support via phone, email, and chat to help SMBs maximize their potential
Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
Delivering pre- and post-sales support for all self-service products
Offering product and tool guidance to enhance the customer experience
Identifying trends and resolving challenges faced by multiple SMB clients
Acting as the voice of our customers—providing valuable insights and feedback to our engineering team
What We Offer:
Work in a vibrant, fast-paced environment in Lisbon
Competitive salary + signing bonus
Comprehensive training program (15 working days) to set you up for success
Opportunities for career growth and development
What We’re Looking For:
Fluency in Dutch (written and spoken) and English C1
Strong customer service and problem-solving skills
Interest in digital advertising and online platforms
Ability to work effectively in a dynamic environment
Ready to make an impact? Apply today and become part of our growing team!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services
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