About Air Apps
At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon, Portugal in 2018, with offices in Lisbon and San Francisco, we’ve remained self-funded and achieved over 100 million downloads worldwide.
Our focus is to challenge the status quo daily, pushing the boundaries of AI-driven solutions that make a real difference. Join us to shape products that empower people globally.
The Role
As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. Your role involves fostering a positive and inclusive environment, facilitating discussions, and developing strategies to keep users engaged and connected to our brand.
This position requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, boost brand loyalty, and strengthen our community presence.
Responsibilities
* Develop and execute community engagement strategies to grow and support user communities.
* Manage and moderate forums, social media groups, and discussion platforms.
* Engage with users by responding to questions, moderating discussions, and fostering positive interactions.
* Organize and promote community events, webinars, and Q&A sessions.
* Collaborate with marketing, product, and support teams to ensure a seamless user experience.
* Monitor and analyze community engagement metrics to optimize strategies.
* Identify and activate brand advocates, ambassadors, and superusers.
* Stay updated with community management trends, tools, and best practices.
* Develop and maintain community guidelines and policies to ensure a safe and welcoming space.
* Address user concerns and escalate issues to the appropriate teams when necessary.
Requirements
* Approximately 3+ years of experience in community management, social media management, or customer engagement.
* Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms).
* Strong written and verbal communication skills, with the ability to engage and inspire users.
* Experience with community-building tools and analytics platforms.
* Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines.
* Experience planning and executing community-driven events or initiatives.
* Passion for building meaningful relationships and fostering brand loyalty.
* Ability to analyze engagement data and adjust strategies accordingly.
* Experience in fast-paced digital environments with a user-centric mindset.
What benefits are we offering?
* Apple hardware ecosystem for work.
* Flexible Paid Time Off (PTO) to support work-life balance.
* Annual Bonus.
* Top-tier Health Insurance for peace of mind.
* Public Transportation Pass to support your commute needs.
* Coverflex benefits package for meal allowances, well-being, and more.
* Air Conference 2025 in Las Vegas — an opportunity to meet the team, collaborate, and grow together.
Diversity & Inclusion
At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds, experiences, and perspectives. We believe that diverse voices and experiences make us stronger.
Application Disclaimer
We value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. The use of AI in application materials, assessments, or interviews will result in disqualification.
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