Customer Service for Social Media – Dutch speakerAre you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide?
Social interaction has been reinvented, support a number one networking company with hundreds of millions of daily users.
Our ClientOur client is a Social Media brand.
What you'll doProvide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;Provide pre and post-sales support for all self-service products;Provide product and tool support to enhance clients' experience;Identify trends and solve problems facing multiple SMB clients;Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.Provide vital product insights and feedback from our customers to engineering.What you'll needNative Dutch Speaker;Good knowledge of English (B2 level);Familiarity with online advertising products and social media;+1 year working in a customer support related role;Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;Availability Monday to Sunday, including rotating weekends;Experienced in Call Center environment / Customer Support role;Ability to multi-task and work under pressure.Excellent work opportunity in a leading multinational company;Stable work and career progression;Intensive training and integration phase;Health Insurance since day one in the company;Long-term career opportunities;Reimbursement of your initial flight costs after 9 months and airport pick up;Annually complementary return flight to your home country (within Europe);Possibility to live in one of our apartments;Free organized sport activities and events.Teleperformance PortugalTP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!
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