Victoria Golf Resort & Spa Managed by Accor
The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont's signature brand markers, complemented by touches that celebrate the property's local culture – positioning the hotel at the heart of the local community and destination.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Reporting to the Therapy Team Leader, key responsibilities and essential functions include, but are not limited to:
Consistently offer professional, welcoming, and engaging service
Perform spa treatments according to established standards, with special attention to technical precision and guest communication for specific physical or cosmetic concerns
Adapt music, voice tone, lighting, privacy, and safety to each guest's needs
Advise clients on the spa's treatment programs
Prepare treatment rooms according to standards and ensure necessary stock is in place
Recommend follow-up treatments and products after each appointment and guide guests in their choices
Promote and sell spa products
Maintain impeccable hygiene and cleanliness in all treatment areas
Participate in daily briefings and follow up on guest requests
Complete daily treatment reports and log special guest requests in the communication book
Be fully knowledgeable about all treatments and products offered at the spa
Complete daily checklists for treatment zones
Attend departmental meetings and actively contribute
Promote the spa's services and image
Assist other spa departments when therapy activity is low
Apply and uphold both technical and emotional LQA standards
Commit to service quality, discretion, and complete honesty
Maintain a professional attitude, smile, and remain calm at all times
Comply with ergonomic, health & safety, hygiene, and sanitation regulations
Respect departmental and company policies, procedures, and service standards
Perform any other duties as assigned
Qualifications
Minimum 1 year of experience in a similar role
Fluent in Portuguese and English
Knowledge of a third language is an asset
Certified diploma in massage therapy and aesthetics
Excellent personal presentation
Strong sense of hospitality and sales ability
Composed under pressure (handles guest complaints and emergencies)
Organized and detail-oriented
Skilled in various massage and beauty treatment techniques
Computer literacy is a plus (booking systems, payment processes, etc.)
Knowledge of safety procedures
Able to take initiative and show flexibility
Adaptable and responsive to guest needs
Good physical condition
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.