Your new Company
An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looking for an Customer Service – Spanish Speaker (m/f/d).
Your new role
As a CS Representative, you'll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.
Essential Functions:
* Receive and process incoming customer orders accurately
* Communicate order and fulfillment issues to field Sales
* Ensure record accuracy by maintaining data integrity during the order entry process
* Manage orders from entry through delivery, resolving billing issues promptly
* Collaborate cross-functionally with Customer Service, Sales Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
* Identify and suggest process improvements and contribute to knowledge base updates
* Support fellow Customer Service team members as needed
* Follow up on internal holds related to customer credits
* Apply proper complaint handling procedures and understand stakeholder roles
* Provide daily phone support and maintain voice communication activity
* Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
* Manage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication
* Monitor team KPIs, performance SLA's, and identify training needs
* A strong team player, capable of influencing and engaging effectively at all organizational levels
* Highly adaptable and flexible, capable of adjusting to changing priorities.
What you need to be successful
* Minimum 3+ years of relevant experience in Customer Service role
* Full fluency in Spanish - native or C2 minimum
* Experience working with ERP systems: Oracle, Salesforce preferable
* Strong command of MS Office Suite incl SharePoint, MS 365 and Teams
* Versatility, attention to detail, organisational skills, and team-work spirit
* Must be legally eligible to work in EU and able to travel internationally.
What the company can offer you
* You'll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale
* You'll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work
* Hybrid working model
* Annual Bonus
* Meal Allowance
* Health Insurance
* Enjoy stability and resources provided by a well-established, fast growing multinational company.