AteLogo provides a wide range of administrative services for companies around the globe. We recruit, train and staff talented remote professionals.
What we are looking for:
We are looking for a Customer Support Assistant for an American company in the food service industry. This person will be responsible for driving sales, managing clients' accounts, prospecting new business opportunities and providing excellent customer service.
This is an on-site position with the Office located in Quimbres-S Silvestre, Coimbra.
Remote on Fridays.
Working Hours: 1pm - 10pm
Salary: €1000 (monthly) + Meal Allowance
Requirements:
You will be working directly with the American market so excellent level of English is required (Written and spoken).
Skilled in the use of apps and technology. Working with multiple tools.
Sales and Negotiation skills
Customer Relationship Management
Excellent Communication and Interpersonal skills
Ability to work independently and in a team
Other Qualities we look for:
Previous experience in the food service industry is a plus
Willingness to work and persevere
Experience in fast paced environments
Daily Duties:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Order entering into back-office system
Following up on sales
Analyze and report product malfunctions
Update the internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training new Customer Support Representatives
Backoffice and administrative tasks as directed