Electric Vehicle Charging Infrastructure Specialist
We are seeking proactive and customer-focused professionals to join our team as Level 1 Technical Support Specialists for eMobility Charging Infrastructure.
Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
* Perform initial diagnostics on EV charging stations, including power status, network connectivity, and user interface issues.
* Guide customers through standard troubleshooting steps, such as resets, cable inspections, and mobile app configurations.
* Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring accurate and detailed documentation.
Requirements:
* Education: High school diploma or equivalent; technical training or certifications in IT, electronics, or automotive systems are a plus.
* Experience: Previous experience in a customer-facing technical support role, ideally in a call center or eMobility environment.
* Technical Skills: Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity). Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is a strong advantage.
* Communication: Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and empathetic manner.
* Languages: German (C1 or above); English (B2)
Our Offer:
* Be part of a global leader in innovative technology and sustainable solutions.
* Work in a dynamic and supportive environment focused on teamwork and continuous improvement.
* Contribute to building a better future by supporting the adoption of electric mobility.
* Enjoy opportunities for professional growth and development.