We are seeking a skilled and experienced ServiceNow ITSM Specialist to manage and continuously improve a dedicated ServiceNow instance.
This is a non-mutualised role, requiring a professional who can operate independently and take full ownership of the platform.Key Responsibilities:Administer and enhance the ServiceNow ITSM platform, with a strong focus on Change Management, Service Requests, Incident Management, and Problem Management.Analyze the current environment and propose automation solutions to improve efficiency.Maintain and update technical documentation, the service catalogue, and service level management.Coordinate upgrades and changes to the ServiceNow instance.Daily Operational Tasks:Manage roles, users, and groups within the platform.Conduct regular instance health checks and troubleshoot system issues.Deploy update sets from non-production environments.Configure notifications, alerts, and reports.Manage access control lists (ACLs) and perform client/server-side scripting.Develop standard load templates for data import.Respond to incidents and service requests.Provide process training to internal users.Required Qualifications:Minimum of 3 years of experience in a similar role.Bachelor's degree in Computer Science or a related field.Advanced expertise in ServiceNow configuration, administration, development, and deployment.Proficiency in JavaScript, HTML, XML, and web services (REST, API, SOAP).
Strong analytical and problem-solving skills.Solid understanding of ITIL best practices and ServiceNow delivery processes.Excellent communication skills.Fluency in English (B2–C1 level).
Preferred Qualifications:Certifications such as ServiceNow CSA (Certified System Administrator), ServiceNow ITSM Fundamentals, and ITIL Foundation.Experience with infrastructure and ITOM.Knowledge of CMDB administration is a plus.Additional Information:The role does not involve on-call duties.Interaction is primarily with internal ITSM process owners and CMDB users.