A leading technology consulting firm is seeking a Business Analyst / Functional Analyst – Customer Care to enhance customer experience through effective solutions in Salesforce Service Cloud. This role involves collaborating with clients and technical teams to understand and translate business needs. The ideal candidate will possess strong analytical skills, experience in requirements analysis, and proven success in customer-facing roles. This position requires at least 1 year of relevant experience and a Master's degree is preferred.#J-18808-Ljbffr