Project Manager Role
We are seeking an experienced project manager to join our Service team. This is a key opportunity for a highly customer-focused professional with a passion for project management in the healthcare industry to play a critical role in delivering innovative diagnostic solutions and ensuring exceptional customer satisfaction.
The Opportunity:
As a project manager, you will report to the Service Director, and be responsible for managing and ensuring the successful implementation of projects for our customers. You will coordinate internal and external resources for flawless project execution, aligning with departmental and organizational objectives. Your key responsibilities include:
• Manage complex and simple facility projects, including installations, establishing and ensuring adherence to project management standards within the service team, and ensuring projects are delivered on time, within technical quality, reliability, and cost requirements.
• Define project scope and objectives with all stakeholders, ensuring technical feasibility. Collaborate with teams to secure necessary resources, including equipment and accessories.
• Develop detailed project plans, monitor progress, and recommend adjustments to plans, budgets, and resources, performing risk management activities minimizing project risks.
• Create and maintain essential project documentation. Manage activities and projects in systems, providing application support and connecting with IT.
• Monitor and manage distributor service processes, acting as the contact for customer service issues.
Who We Are Looking For:
You are an experienced project manager, with excellent interpersonal skills that allow you to create trustful relations with stakeholders and peers. With a passion to innovate, learn, and manage changes and a proactive and strong customer orientation mindset, you are looking to make a significant impact in the healthcare industry.
What You'll Bring to the Team:
• Higher education in Engineering or Life Sciences (or equivalent), with a solid understanding of the healthcare market, particularly diagnostics. Project Management studies or certification are a significant advantage.
• Strong expertise in applying project management tools and methodologies, ideally within healthcare or hospital laboratory construction settings. Experience in managing after-sales service processes, coupled with knowledge and experience in Lean management methodologies, is highly valued.
• Demonstrated ability to evaluate implementation efficiency, encompassing budget management, cost analysis, and overall project profitability. Strong business acumen, capable of identifying opportunities for enhanced business impact beyond mere operational considerations.
• Exceptional planning and prioritization skills, demonstrating a strong sense of urgency and ability to manage multiple tasks simultaneously in a dynamic environment.
• Strong negotiation and argumentation skills, excellent problem-solving abilities, and a decisive individual. Proactively addresses risks and issues, while consistently ensuring quality.
• Demonstrated leadership abilities in cross-functional teams, working effectively both independently and collaboratively, without directly supervising others.
• Passionate about innovation and continuous learning, demonstrating flexibility and adaptability to change.
• Effective communication skills in both English and Portuguese.