The Business Intelligence Assistant will support the BI Analysts, helping with admin tasks around the BI Projects.
· Track and manage the team's distribution list and RT queue while keeping our SLA on answering requests and turnaround times
· Handle simple access requests for reports and dashboards that the team maintains.
· Coordinate access requests between senior management for access approval and the BI team
· Track RT for new tickets that are not claimed and ones that are opened for a long period.
· Create documentation for basic BI processes in coordination with the owner on the team
· Analyze the usage of the tools and dashboards created by the team
· Work with team leaders on improving the SLAs, documentation, and reducing the reoccurring tickets that can be solved by automation.
· Prior knowledge of the Business Intelligence - advantage
· Ability to work effectively as an individual and part of a team, meet tight deadlines and prioritize workloads in a fast paced environment
· Strategic thinker with the ability to see/understand the big picture, develop new ideas and think through creative solutions
· Excellent communication skills (both written and verbal) in English
· Attention to detail
· Ability to learn new skills quickly
· Exceptional problem solving/critical thinking skills
· Minimum Bachelor's degree or equivalent