Functional Support Role Overview
Nimber is a fast-growing technology company that connects people who need to send or receive items with travelers heading in the same direction. Our platform offers an efficient, cost-effective, and eco-friendly alternative to traditional delivery services.
Key Responsibilities:
* Providing timely and effective support to our users
* Troubleshooting and resolving technical issues
* Collaborating with cross-functional teams to improve processes and procedures
* Documenting and maintaining accurate records of all customer interactions and resolutions
Requirements Include:
* Bachelor's degree in Computer Science, Information Technology, or a related field
* 1+ years of experience in a customer service or technical support role
* Excellent communication skills, both written and verbal
* Strong problem-solving and analytical skills
Benefits:
* Competitive salary and benefits package
* Opportunity for growth and career development
* Dynamic and international work environment
* Work with a diverse and talented team
What We're Looking For
If you are passionate about customer service and technology, and want to be part of a fast-growing company with a mission to make a positive impact, then we want to hear from you.