A key role within our organization is to oversee the performance and relationships of external IT service providers, ensuring standardized services adhere to ITIL principles. Operational governance, commercial oversight, stakeholder collaboration, and requirements management are core responsibilities. This position requires a bachelor's degree in IT or a related field, with a minimum 3 years of experience in IT Service Management.
As we embark on our transformation journey towards standardization, harmonisation, digitalisation, and automation, we seek an individual with exceptional leadership skills and industry knowledge to drive cultural change and contribute to our growth. The ideal candidate will possess excellent communication skills, be results-driven, and have a commitment to acting with integrity. If you have a strong background in supplier management, process improvement, and quality assurance, this could be the opportunity for you to join our team.
To succeed in this role, you will need to stay up-to-date with industry developments, collaborate effectively with cross-functional teams, and foster a culture of continuous improvement. This involves monitoring supplier performance, identifying areas for enhancement, and implementing process improvements that meet business needs. Your ability to work independently, make informed decisions, and adapt to changing priorities will be essential.
This role offers a unique chance to shape our operational processes and contribute to the company's success. We value individuals who share our vision for sustainable growth and are passionate about delivering high-quality services. As a valued member of our team, you will enjoy opportunities for professional development, networking, and growth.