Job Role Overview
The Job Reporting function is accountable for overseeing all transversal SBS KPI Monitoring, managing and disseminating some of the Global Sodexo Reporting.
Key Responsibilities:
* Design and maintenance of Power BI Dashboards for SSC operational performance, refining processes, and procedures to support.
* Utilize technical expertise to develop and manage service performance management tools and reports for multiple departments and units (e.g. Power BI, Ivanti ticketing tool)
* Analyze business report and automations requirements by conducting information gathering sessions with clients and gaining understanding of business needs.
* Develop metric tracking tools and reports, tailoring the approach to different stakeholders as necessary but driving towards consistency where possible.
* Participate in relevant projects related to performance management /reporting.
* Proactively identify trends and opportunities for improvement, suggesting innovative tools and leading practices
* Respond to inquiries from stakeholders on management reporting and data analysis requests, ensuring timely and accurate support.
* Assist customers leveraging their own skills to automate their reporting/data needs.
* Serve as the SME/expert on all reporting needs within the SSC