Job Title:
German Speaking Customer Support Representative
About the Role:
We are recruiting a German speaking customer support representative to join our international team in Portugal. As a key member of our team, you will be responsible for providing exceptional customer service to our clients across various channels including phone, email, chat and social media.
You will work closely with internal teams to optimize customer-related processes and improve customer satisfaction. If you have a passion for delivering excellent customer experiences and possess strong communication skills, we encourage you to apply for this role.
Key Responsibilities:
* Provide customer support to German speaking clients via phone, email, chat and social media
* Assist merchants with questions and inquiries about products and services
* Optimize customer-related processes to increase customer satisfaction
* Collaborate closely with internal teams
Requirements:
* German language skills at C2 level
* English language skills at B2 level or higher
* Previous contact center or customer service experience is an advantage
* Confident using technology such as smartphones, tablets, or computers
* Strong communication skills, patience and a customer-oriented mindset
* Ability to stay organized and calm under pressure
* Curious, proactive and persistent in solving issues
Benefits:
* Competitive base salary: 1,100 gross per month
* Skill adder bonus: 100 gross per month for the first 12 months
* Rotative shifts between 08:00 and 19:00, Monday to Sunday, with two days off (rotative)
About Us:
We are a dynamic company with a strong international presence, where your skills in customer service and German will be highly valued. We offer a supportive and collaborative work environment that encourages personal and professional growth.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.