Overview
Join to apply for the Salesforce Business Analyst role at Richemont.
Richemont is expanding their presence in Lisbon by opening a Technology Competence Center to serve all the Maisons worldwide. We are looking for a talented Salesforce Business Analyst to support the delivery of Client engagement solutions and applications to its Maisons.
Responsibilities
* Collaborate with stakeholders from various departments to understand business objectives, processes, and requirements specific to our Maisons;
* Conduct detailed analysis of existing business processes and identify opportunities for improvement and optimization;
* Gather and document functional requirements, translating business needs into clear and concise specifications;
* Work closely with cross-functional teams, including sales, marketing, customer service, and Product teams, to design Salesforce solutions that align with business requirements;
* Grooming user stories and write acceptance criteria in collaboration with developers, product owners and business stakeholders while participating in and facilitating relevant Agile ceremonies and rituals;
* Develop a customer-oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement;
* Collaborate with developers and technical teams to ensure successful implementation of Salesforce enhancements and integrations;
* Stay updated with the latest Salesforce features and functionality, identifying opportunities for innovation and improvement within the luxury industry context.
Mandatory Qualifications
* Bachelor's degree in Business Administration, Information Technology, or a related field;
* Proven experience as a Business Analyst;
* Salesforce Administrator certification is a must;
* Solid understanding of Salesforce platform capabilities;
* Excellent proficiency in English. Fluency in additional languages is appreciated;
* Excellent analytical and problem-solving skills, with the ability to translate business needs into practical Salesforce solutions;
* Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
Nice To Have Qualifications
* Knowledge of the luxury industry, including its business processes, trends, and customer expectations;
* Experience with Jira and Confluence;
* Experience in Agile delivery;
* Data Cloud experience.
Details
* Senioriy level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail Luxury Goods and Jewelry
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