Palex Portugal - Field Services Engineer
Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting a Field Services Engineer for the Coimbra/Aveiro area (preferably).
Main Responsibilities:
- Provide instrument service and support, mainly for Monitor/Defibrillators and Respiratory Ventilators equipment;
- Installation, preventive maintenance, diagnostics, repairs, quotations, initial operator training, security modifications, and upgrades;
- Manage workflow, client interactions, and adhere to company procedures to ensure excellent customer experience and proper incident reporting;
- Escalate support needs to manufacturers when necessary;
- Respond to client requests by providing part numbers, quotations, and technical support;
- Collaborate with BackOffice and Key Account Managers.
Knowledge & Experience:
- Degree in electronics or equivalent;
- Minimum of 2 years' experience as a technician in a similar role;
- Experience with monitoring/defibrillator systems and respiratory ventilators;
- Technical assistance experience with life support systems;
- Ability to build cooperative relationships and work within a team;
- Languages: Portuguese and English; Spanish is a plus;
- Proficient in MS Office.
Skills & Capabilities:
- Ability to plan, organize, and prioritize tasks;
- Experience with IT and network integration projects;
- Strong teamwork and collaboration skills;
- Critical thinking abilities;
- Flexibility and adaptability in a fast-changing environment.
What we offer:
- Integration into an expanding multinational company;
- Collaborative and dynamic work environment;
- Opportunities for skills development and ongoing training;
- Basic salary plus meal allowance and performance-based bonus;
- Social benefits including health and life insurance, among others.
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