Chat Customer Support Advisor (Remote in Portugal)
This is a work-from-home position based in Portugal.
About The Role
* We are looking for a tech-savvy Customer Support Advisor who is passionate about delivering outstanding Customer service via live chat & driving improvements to the Customer experience.
* If you enjoy problem-solving and helping Customers thrive, we would love to hear from you.
The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels.
What You'll Be Doing
* Provide prompt, friendly, and accurate support to Customers via live chat and occasionally email.
* Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience.
Your Profile
To thrive in this role, you should possess the following qualifications and attributes:
* Experience: 2-3 years in customer support, with a focus on live interactions. Chat experience is essential. Previous experience with US, UK, Australian, or New Zealand customers is a plus.
* Tech-Savvy: Comfortable with technology and able to troubleshoot tier 1 technical issues.
* Communication Skills: Exceptional English communication skills (both written and verbal), with the ability to articulate solutions clearly and effectively.
* Customer Focus: A passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism.
* Adaptability: Comfortable working in a fast-paced environment and embracing change.
* Team-Oriented: Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment.
* Growth Mindset: A curiosity and eagerness to learn, adapt, and contribute to continuous improvement.
* Thrives at Fast Pace: Prioritization skills, resilience to pressure, and the ability to maintain focus amid constant change.
Why us?
* Fully remote work based in Portugal
* A competitive salary
* Internet and Meal allowance
* Equipment provided
* Home office allowance
* Online Gym and Wellbeing Studio
* The opportunity for professional growth
* Fun company events and team outings
* Autonomy and Responsibility
About Otonomee
Otonomee is a purpose-built, fully remote BPO. Founded in 2020 and headquartered in Ireland, Otonomee provides global premium customer support to brands in Healthtech, Fintech, E-Commerce, SaaS & Facilities Management. We are committed to delivering high-quality, flexible, and entrepreneurial customer service, promoting a positive employee experience and sustainability. As a Certified BCorp since 2023, we meet high standards of social and environmental performance, transparency, and accountability. We value diversity and inclusion, fostering an inclusive culture where everyone can feel respected, valued, and connected – Together we grow.