Job Description:
This role plays a pivotal part in fostering strong relationships with Markets, serving as the unified representative of Integrated Business Services.
* The primary focus is on ensuring seamless alignment between NBS Centers and Markets to promote effective communication and collaboration.
* The Account Manager will coordinate project implementations, provide actionable insights, track progress against key actions, and ensure timely follow-up on determined actions.
A Day in the Life:
* As the primary point of contact for Markets in scope, the Account Manager ensures consistent and transparent communication.
* The IBS Governance Model must be applied effectively across all service lines, maintaining compliance and consistency.
* Steering Committees are coordinated between IBS and the Markets to facilitate collaboration and problem-solving.
* Escalations are monitored, tracked, and followed up to ensure timely resolution and stakeholder satisfaction.
* The Account Manager contributes to problem-solving initiatives and supports continuous improvement by identifying root causes and proposing actionable solutions.
* Key projects agreed upon with the Markets are coordinated to ensure milestones are met and deliverables are aligned with expectations.
* Stakeholders are engaged and communicated with to maintain alignment and foster collaboration across functions.
* Outcomes are regularly reviewed, feedback gathered, and opportunities identified to enhance future projects and service delivery.
* Data and reporting tools are leveraged to measure progress, highlight improvement areas, and celebrate successes.
* Change management efforts are supported by informing, preparing, and engaging Markets throughout transitions.
* IBS business impact for the market is measured according to the defined framework (financial and non-financial KPI's).
What Will Make You Successful:
* Knowledge of Project, Program, and Portfolio Management.
* Previous account management experience and/or familiarity with the IBS Centers or past shared service experience.
* Change Management and Communication skills to collaborate with cross-functional teams and motivate others.
* Strong problem-solving and critical-thinking skills to identify root causes and continuous improvement solutions.
* Proficiency in data analysis and the ability to use data-driven insights to report progress and identify necessary actions.
* Demonstrates strong autonomy and the ability to work independently with minimal supervision.
* Resilient in the face of challenges, maintaining focus and adaptability.
Required Skills:
Project Management, Account Management, Change Management, Critical Thinking, Data Analysis, Autonomy, and Resilience