At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese-speaking customers.
Responsibilities:
* Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through chats & emails.
* Handle customer complaints and resolve issues effectively.
* Ensure customer satisfaction through professional and courteous communication.
* Maintain detailed and accurate records of customer interactions and transactions.
* Identify opportunities for process improvements and provide feedback to management.
Minimum Requirements:
* Fluent in both Portuguese and English.
* Previous experience in customer support or a similar role.
* Excellent communication skills, both written and verbal.
* Patient, empathetic, and customer-focused mindset.
* Strong problem-solving and conflict resolution skills.
* Confident PC user (aware of cookies/cache and why/when they should be cleaned).
* Experience with crypto is a plus.
* Ability to multitask and work efficiently in a fast-paced environment.
* Flexibility to work in shifts – Morning, Afternoon, Night, including weekends.
Join Us:
* Be part of an exciting journey to shape and revolutionize a new brand in the market.
* Enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being.
* Experience an international work environment with a passionate, motivated, and professional team.
* Work in our modern office environment.
* Join a vibrant community of over 40 nationalities across 8 global locations. As we grow rapidly, our success is fueled by the diversity and talent of our team — potentially including you!
* Explore Neo Group further: Career Website, Instagram, LinkedIn.
* Ready to redefine the future of iGaming with us? Apply today and become part of something truly spectacular!
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