Flash, as a part of The Redspher Group, is the solutions provider for time-critical shipments throughout Europe via road and air services. With over 40 years of experience, Flash provides flexibility in the supply chain for various industries, from automotive, aeronautics and defense, to high-tech and Chemicals. The wide European network allows Flash to provide tailor-made premium freight solutions anywhere at any time. Flash is part of Redspher, connecting shippers and carriers via one digital platform to simplify express shipping for everyone.
Job Title: Partner Network Analyst
Location: Office / Hybrid
Department: Franchise Operations & Performance
Reports to: Franchise Development Manager
Position Summary
We are seeking a detail-oriented and analytical Partner Network Analyst to support the performance management and operational compliance of our international franchise network, with a focus on Europe, North of Africa and North America. This role is essential to maintaining high service standards, ensuring KPI compliance, and driving the success of our franchisees within the Flash brand, part of the Redspher Group.
The ideal candidate will have a strong analytical background, experience in performance monitoring, and a collaborative mindset. English fluency is required; Spanish is highly preferred.
Key Responsibilities: 1. Network Animation & KPI Monitoring
* Define and implement Key Performance Indicators (KPIs) to evaluate franchisee and partner network performance.
* Prepare support materials to help stakeholders understand and apply these KPIs.
* Collaborate with franchisees to ensure KPIs are effectively integrated into daily operations.
2. Performance Review & Reporting
* Analyze franchisee performance against established Service Level Agreements (SLAs).
* Lead Weekly Business Reviews (WBR), focusing on metrics such as:
o Weekly customers’ performance and partial budget achievement
o Un-invoiced and overdue invoices
o Pre-defined operations KPIs
* Conduct Monthly Business Reviews (MBR) around:
o Budget achievement
o Active customers’ engagement
* Support Quarterly Business Reviews (QBR), addressing:
o Strategic project milestones (e.g., strategic services like AIR, TRUCK)
o New initiatives including monitoring the franchisees’ performance on the Group’s business in their specific territory
3. Compliance & Standards Enforcement
* Monitor the KPIs of the Flash customers under service agreement with the franchisees in order to maintain compliance with standards.
* Identify non-compliance risks and define corrective actions with follow-up and accountability.
4. Invoice & Documentation Management
* Generate accurate invoices and proforma invoices for franchisees.
* Maintain timely records and support financial transparency across the network.
Requirements: Qualifications & Skills
* Bachelor’s degree in Business, Logistics, Economics, or a related field (or equivalent experience).
* Strong analytical skills with experience in a performance analysis role, controlling or accounting / invoicing position preferably within logistics or franchise networks
* Experience in working with Excel (basic tables, pivot tables, and charts).
* Demonstrated ability to interpret KPIs and drive actionable outcomes.
* Experience in conducting detailed business reviews and analyzing Service Levels Agreements performance.
Language Requirements
* English – Fluent (mandatory)
* Spanish – Medium (preferred)
Soft Skills
* Detail-oriented with a proactive approach to problem-solving.
* Ability to work independently while collaborating across departments.
* Comfortable in a fast-paced, international business environment.
What We Offer:
* Opportunity to work within a growing international logistics group.
* Exposure to global franchise operations and real-time business insights.
* Ongoing training and professional development.
* A collaborative and multicultural work environment.
At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.
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