Job Overview
Job Role:
We are seeking an experienced ServiceNow Developer to lead the design and development of complex software solutions in the CRM domain.
Key Responsibilities:
* Lead the design and development of complex digital solutions in ServiceNow
* Develop complex software solutions in ServiceNow
* Provide technical guidance and mentorship to junior engineers
* Ensure architectural integrity and consistency across the software development lifecycle
* Perform code reviews
* Develop and maintain software architecture documentation
* Participate in project planning and estimation activities
* Drive continuous improvement initiatives within the development team
* Act as a subject matter expert (SME) in ServiceNow
* Contribute to the vision and strategy of the team
Required Skills and Qualifications:
1. Crm Platforms
* Excellent knowledge of ServiceNow, especially ITSM, CSM, Custom Application, Service Portal (Custom Widget) and ServiceNow capabilities like App Engine Studio, Flow Designer, IntegrationHub, UI Builder, Catalog Task and Scoped Applications
* Ability to implement efficient, scalable, and maintainable CRM solutions in ServiceNow
2. Databases
* Ability to query databases for customer data extraction and reporting
3. Scripting & Automation
* Strong programming skills
4. Api Integration
* Strong understanding of REST APIs for integrating CRM with other systems, SOAP is a nice-to-have
5. Customer Data Management
* Strong understanding of data segmentation, customer lifecycle, and personalization
6. Troubleshooting & Debugging
* Ability to diagnose CRM-related technical issues and provide solutions
7. Soft Skills
* Team player with organizational skills and dedicated to transparency
* Strong analytical and problem-solving skills
* Excellent communication and stakeholder engagement abilities
* Leadership in mentoring and peer collaboration
* Proactive, autonomous, and capable of managing multiple priorities
Certifications (nice-to-have):
* ServiceNow Certified System Administrator (CSA)
* Certified Application Developer (CAD)
* One Implementation Specialist certification (e.g., ITSM, HRSD, ITOM, CSM, etc.)