Service Delivery Expert
We are seeking an accomplished Service Delivery Expert to spearhead our digital transformation initiatives in Lisbon. As a key member of our team, you will be responsible for driving project success and business growth through innovative solutions.
In this role, you will work closely with clients to design and implement tailored service management delivery frameworks. Your expertise in incident and change management tools such as Servicenow and Jira will be crucial in ensuring seamless service delivery.
We are looking for someone who possesses excellent communication skills, is fluent in English, and has advanced writing skills. Experience in service management delivery, risk assessment, and change authorization framework development is highly desirable.
If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities:
* Design and implement service management delivery frameworks
* Collaborate with clients to drive innovation and project success
* Develop and maintain knowledge of industry trends and best practices
* Ensure accurate risk assessment and mitigation strategies
* Manage and prioritize multiple projects simultaneously
Required Skills and Qualifications:
* 3+ years of experience in digital solutions and service management delivery
* Excellent communication and interpersonal skills
* Fluency in English with advanced writing skills
* Proficiency in incident and change management tools (Servicenow, Jira)
* ITIL certification/knowledge preferred
Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and collaborative work environment
About Us:
We are a forward-thinking organization dedicated to delivering value through knowledge and talent. Our mission is to foster a culture of excellence and invest in the development and well-being of our people.
Contact Information:
To apply for this exciting opportunity, please submit your CV to us.