German Customer Advisor for a Video Game Brand - Lisbon, Portugal
Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our German Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
* Respond efficiently and effectively to all customers’ enquiries within given timescales
* Develop and maintain a full technical knowledge of the client’s products and services
* Deal with all correspondence as requested/required
* Accurately log all calls in line with procedures
* Responsibly maintain and update all job-related administrative forms
* Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
* Proficient level of German (C1)
* Intermediate level of English (B1)
* Previous experience in Customer Service preferred
* A calm, cool and level-headed attitude in every situation
* Excellent self-organizing skills
* A proactive approach and willingness to work on own initiative
* Ability to work under pressure, in order to achieve deadlines and KPI’s
* Ability to adapt to a continuously changing environment and procedures
* Knowledge of Microsoft Office Pack (Word, Excel)
* Must hold EU citizenship or valid work permit
* Be a local candidate or willing to relocate to Lisbon, Portugal
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