Norfin is a leading real estate investment manager, with over €2.3 billion in assets under management. We offer a broad range of profiles and strategies across all real estate sectors and related industries, catering to a diverse portfolio of institutional investors. Since 2018, Norfin has been part of Arrow Global Portugal, an alternative investment fund manager specialising in credit and real estate, with a vertically integrated approach.
Our success is built on strong leadership and a highly skilled team, focused on creating value and delivering ambitious growth strategies. We foster a high-performance culture, driven by operational excellence, cross-functional collaboration, and continuous development, where human capital is the key driver of growth, differentiation, and competitiveness across the Group.
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Due to the company's continual growth and forthcoming capital deployment stream, Norfin intends to select: Process Mapping & Improvement Senior Associate.
We are seeking an experienced professional to drive the identification, mapping, and optimisation of key business processes. This role will lead cross-functional initiatives to improve operational efficiency, foster innovation, and ensure alignment with strategic goals.
Key Responsibilities
* Coordinate and document key processes using BPMN 2.0, ensuring clarity and accessibility.
* Manage the company's BPM system and lead process improvement projects.
* Analyse existing processes, identify inefficiencies, and prioritise improvement initiatives.
* Collaborate with business and support teams to gather insights and ensure alignment.
* Design and deliver training on process mapping and improvement strategies.
* Monitor process effectiveness, report progress to senior management, and ensure sustainability.
Requirements
* Bachelor's or Master's degree in Business, Engineering, Information Systems, or similar.
* Certification or experience in Lean, Six Sigma, BPMN, Agile, or similar methodologies.
* Minimum 4 years' experience in process mapping and improvement, preferably in real estate or investment management.
* Proficiency in process tools (Bizagi, Visio, Lucidchart) and data analysis (Excel, Power BI, SQL).
* Strong leadership, communication, and problem-solving skills with the ability to engage stakeholders at all levels.
* Fluency in English.
This is a Lisbon-based hybrid role, where 3 days per week in the office are expected.