German Speaking VIP Account Manager Job Overview
The German speaking VIP account manager will be a pivotal figure in fostering strong relationships with high-value players within their market.
Main Responsibilities
* Nurture and maintain personalized connections with high-value players in your area of operation.
* Serve as the primary point of contact for VIP clients, addressing inquiries, concerns, and requests promptly.
* Provide tailored support to VIP customers, including deposit and withdrawal assistance, resolving payment issues, and ensuring seamless gaming experiences.
* Gain an in-depth understanding of VIP player preferences and proactively offer customized promotions, bonuses, and incentives to maximize player value.
* Maintain close monitoring and analysis of player activity, identifying trends and opportunities to enhance engagement and retention.
* Collaborate with marketing teams to design targeted campaigns and promotions tailored to VIP players in your region.
* Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP clients.
* Address VIP complaints and disputes efficiently, focusing on fair resolutions.
* Deliver regular performance reports on VIP players, accompanied by recommendations for improvement to management.
Required Skills and Qualifications
* Bachelor's degree in a relevant field or equivalent work experience.
* Demonstrated expertise in the iGaming industry, emphasizing VIP player management.
* Profound knowledge of local iGaming markets, along with deep understanding of player preferences.
* Exceptional communication and interpersonal skills.
* Bilingual or native-level German and strong English communication skills.
* Customer-centric mindset with a strong commitment to delivering top-tier customer service.
* Strong analytical capabilities with data-driven decision-making approach.
* Proficiency in using CRM tools and other relevant software.
* Ability to work independently and as part of a team.
* Flexibility with working hours, as VIP client management may require evening and weekend availability.
* Exceptional problem-solving skills and ability to remain composed under pressure.
What We Offer
We provide a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.
Work Environment
You will work from home on night shifts and weekends, enjoying flexibility and comfort while still being part of our team.