Customer Delivery Management Specialist
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
Our Services Supply Chain team comprises world-class technical experts dedicated to helping customers deploy and operate their networks effectively.
* Lead the resolution of service logistics escalations, ensuring timely hardware replacements and efficient asset recovery for our customers and partners.
* Drive continuous operational improvements, manage backlog, and proactively identify trends to enhance service delivery and customer satisfaction across the region.
* Leverage expertise in Order Management and Asset Recovery processes to directly contribute to meeting key metrics and maintaining profitability.
* Consistently deliver exceptional service, resolve high-impact issues, and influence cross-functional teams to optimize supply chain operations.
Key Qualifications:
* BS/MS degree or equivalent practical experience with 2+ years in a related field.
* Fluency in English (written and verbal).
* Demonstrated experience in managing operational escalations and complex service logistics issues.
* Proven ability to analyze operational metrics, identify trends, and drive continuous improvements.
* Experience with Service Logistics and Order Management tools and processes.
Why Work With Us?
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.