P We are looking for an experienced Managed Service Manager to lead and optimize service delivery for a medium to large Agile team.
This is a contract role with a strong chance of extension, based in Braga, Portugal.
p Key Details /pulli Start date: May **** /lili Contract duration: 7 months (extension likely) /lili Location: Braga (on-site/hybrid) /lili On-site requirement: Minimum Mondays and Tuesdays /lili Time zone: Lisbon /lili Work schedule: Accenture standard schedule /li /ulp Language Requirements /pulli English: C2 (profile/CV must be in English) /lili Portuguese: C2 /li /ulp Key Responsibilities /pulli Manage and oversee end-to-end service delivery /lili Plan and schedule resources and contractor activities /lili Monitor and report on KPIs and SLA performance /lili Drive service optimisation and efficiency improvements /lili Coordinate and resolve escalations and critical issues /lili Plan and oversee delivery activities (deployments, testing, etc.) /li /ulp Required Experience /pulli Proven experience managing medium to large teams (15+ people) /lili Strong background in Managed Services / Service Delivery /lili Experience working with Agile methodologies /lili Excellent stakeholder communication and reporting skills /li /ulp Nice to Have /pulli Experience with Cloud Service Delivery, particularly AWS /li /ulp If this position is of interest please apply for immediate consideration /p /p