About the Role
We are seeking a skilled F&B Operations Manager to lead our entire Food and Beverage operation. This key role will oversee daily performance, ensure consistent standards, and build a strong team that delivers exceptional service every day.
1. Key Responsibilities:
2. 1. Restaurant Operations:
* Lead daily service – reservations, table flow, pacing, and guest experience.
* Manage pre-shifts, service coordination, and quality control for both FOH and BOH.
* Maintain consistency in standards, timing, and ambience.
3. 2. Bakery Café Operations:
* Oversee breakfast and brunch service with focus on speed, quality, and presentation.
* Support Head Baker and Head Barista in product quality, displays, and customer experience.
* Build regular local clientele through consistent routines and warm service.
4. 3. Catering & Events:
* Oversee all catering and banqueting operations from planning to execution.
* Collaborate with the Events team to deliver smooth, on-time service for weddings, retreats, and private events.
* Coordinate cross-department logistics.
5. 4. People & Team Leadership:
* Hire, train, and mentor a multicultural F&B team.
* Build bilingual SOPs and provide clear, consistent communication.
* Create fair schedules and encourage growth and cross-training.
6. 5. Standards, Compliance & Cost Control:
* Enforce HACCP/ASAE, safety, and hygiene standards.
* Maintain cost efficiency – food cost %, pour cost %, labor %.
* Manage supplier relations, inventory, and procurement.
7. 6. Cross-Department Collaboration:
* Work closely with Rooms, Housekeeping, Engineering, Events, and Marketing.
* Lead daily stand-ups and weekly operations meetings to align priorities.
* Support marketing initiatives to promote DOMA's F&B offerings.