Job Opportunity
We are seeking a skilled professional to lead service delivery, streamline operations, and enhance client satisfaction.
Key Responsibilities:
* Act as the primary point of contact for strategic and contractual matters.
* Ensure seamless service implementation, delivery, governance, and continuous improvement.
* Oversee SLA/KPI compliance, reporting, and escalation management.
* Coordinate communication between stakeholders and delivery teams.
Requirements:
* 5+ years in IT service management.
* ITIL-based incident/request management experience.
* Proficient in ITSM/ticketing tools.
* Exposure to digital platforms, CMS, and analytics tools.
* Fluent in English and Portuguese; French is a plus.
* Comfortable in multi-stakeholder settings and collaboration tools.
Our Offer:
* Work-life balance.
* Extra parental leave.
* Employee Assistance Program.
* Hybrid work Model.
* Employee Stock Options.
* Flex benefits.
* Health and Life Insurance.
* Internal mobility program.
As part of a global organization, you will have the opportunity to work on complex digital projects with major clients. You will be part of a team dedicated to ICT and Digital Transformation, working in 37 different countries with over 16k employees.