Job Description
* Provide first-level support for IT incidents and user requests, leveraging corporate tools and systems.
* Escalate issues appropriately to Level 2 or Level 3 support teams when necessary.
* Perform routine server monitoring, daily meeting rooms checklist, disk space management, and operating system patching.
* Diagnose and resolve basic hardware issues, including replacement of components.
* Support users on Microsoft Office and general PC issues, escalated through the internal service desk system.
* Collaborate with other IT team members globally to deliver effective solutions.
* Keep IT management informed of local activities, changes, and system status.
* Create and manage incident and service request tickets using internal service desk system.
* Perform desktop/laptop setup, configuration, and deployment for employees.
* Troubleshoot and resolve basic network connectivity issues in coordination with infrastructure teams.
* Monitor system backups and ensure they are functioning correctly.
* Support the implementation of corporate IT projects within scope.
* Identify and implement continuous improvements in local IT services and tools.
* Coordinate user training and documentation when necessary, ensuring user ownership of systems.
* Provide 1st and 2nd level functional and technical support for key applications.
* Ensure compliance with IT standards and policies, including hardware, software, security, licensing, and inventory management.
Required Skills and Qualifications
* Associate degree in Information Technology or equivalent certifications, or 3+ years of experience in a similar IT support role.
* Good understanding of incident management and escalation processes.
* Familiarity with Microsoft Operating Systems (Windows 10, Windows Server).
* Experience with Microsoft Office 2016 and Office 365.
* Knowledge of PC hardware, peripherals, and basic server components.
* Basic networking troubleshooting skills.
* Strong attention to detail and ability to follow procedures.
* Excellent communication and interpersonal skills for working in a multicultural environment.
* Customer service mindset and proactive problem-solving approach.
* Experience working in shared service or corporate environments is a plus.
Benefits
* A dynamic and engaging work environment where you can contribute to the development of sustainable mobility leading technologies.
* A diverse and inclusive culture that values diversity and international collaboration.
* Opportunities for career development and growth within the company.
* Access to training and resources to enhance your skills and knowledge.
* A collaborative and agile work environment.
Others
* Our people enjoy an average of more than 22 hours of online and in-person training within our university.
* We cultivate a learning environment, dedicating tools and resources to remain at the forefront of mobility.
* Our mission is to drive change in the automotive industry by developing innovative and sustainable solutions.