PWe are looking for an experienced bManaged Service Manager /b to lead and optimize service delivery for a medium to large Agile team.
This is a contract role with a strong chance of extension, based in bBraga, Portugal /b.
/ppbr/ppKey Details /pullibStart date: /b May **** /lilibContract duration: /b 7 months (extension likely) /lilibLocation: /b Braga (on-site/hybrid) /lilibOn-site requirement: /b Minimum Mondays and Tuesdays /lilibTime zone: /b Lisbon /lilibWork schedule: /b Accenture standard schedule /li /ulpbr/ppLanguage Requirements /pullibEnglish: /b C2 (profile/CV must be in English) /lilibPortuguese: /b C2 /li /ulpbr/ppKey Responsibilities /pulliManage and oversee end-to-end service delivery /liliPlan and schedule resources and contractor activities /liliMonitor and report on KPIs and SLA performance /liliDrive service optimisation and efficiency improvements /liliCoordinate and resolve escalations and critical issues /liliPlan and oversee delivery activities (deployments, testing, etc.) /li /ulpbr/ppRequired Experience /pulliProven experience managing bmedium to large teams (15+ people) /b /liliStrong background in bManaged Services / Service Delivery /b /liliExperience working with bAgile methodologies /b /liliExcellent stakeholder communication and reporting skills /li /ulpbr/ppNice to Have /pulliExperience with bCloud Service Delivery /b, particularly bAWS /b /li /ulpbr/ppIf this position is of interest please apply for immediate consideration /p