ICliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement.About the Role The Booking Support Training Specialist plays a critical role in ensuring operational excellence across the Booking & Operations function. This position is responsible for delivering structured training, maintaining up-to-date operational knowledge, and supporting the team in day-to-day activities.Additionally, this role ensures that operational procedures are aligned withmarket-specific regulatory and compliance requirements across all geographies where iCliGo operates, guaranteeing consistency, accuracy, and risk mitigation at a global level.Key Responsibilities 1. Training & DevelopmentDeliver onboarding training to new Booking team members, ensuring a strong understanding of systems, workflows, and operational proceduresProvide continuous learning and upskilling sessions throughout the employee lifecycleSupport Subject Matter Experts (SMEs) in designing and delivering training programsIdentify training needs based on operational gaps, performance data, and business prioritiesDevelop and implement structured training plans aligned with current operational needsMaintain, update, and continuously improve training materials, manuals, SOPs, and documentationEnsure all content reflects the latest operational processes, tools, and policy updatesContribute to the standardization of training frameworks across regions3. Operational SupportProvide hands‐on support to Booking & Operations teams by assisting with tickets and booking‐related tasksAct as a bridge between training and operations, ensuring practical application of knowledgeMonitor common issues and feedback loops to improve both training and operational processes4. Global Compliance & Process AlignmentEnsure that all operational procedures, training content, and team practices are aligned withlocal market regulatory requirements across all countries of operationWork closely with Legal, Compliance, and Operations teams to incorporate regulatory updates into training and SOPsSupport the implementation of consistent global standards while adapting to local regulatory nuancesAct as a control point to reduce operational and compliance risks in booking processesWhat We're Looking ForPrevious experience in Booking Operations, Customer Support, or Travel Operations (aviation experience is a plus)Experience in training delivery, onboarding, or knowledge management rolesStrong understanding of operational workflows and ability to translate them into structured training contentHigh attention to detail, particularly regarding compliance and procedural accuracyAbility to work across multiple markets and adapt to different regulatory environmentsStrong communication and facilitation skillsHands‐on mindset with the ability to balance training responsibilities and operational support#J-18808-Ljbffr