Ai Specialist
Job Overview
The Ai Specialist role is a dynamic position responsible for driving customer outcomes using cutting-edge AI solutions.
This role will work across a customer's organization, from senior leaders to administrators and IT experts. When our customers succeed, we succeed. The Ai Specialist is a key enabler of customer success and growth aspirations, with AI being the driving force.
To achieve these goals, the mission of the Ai team will be to:
- Drive AI adoption through outcome-driven engagement throughout the customer's journey and by being a product expert in AI solutions
- Be the AI specialist partner in Success for the Customer Success organization, functioning as an internal business partner and driving AI adoption into overall success planning
- Work hand in hand with Customer Success, Professional Services, and ProdDev to ensure customers are realizing value with AI
Responsibilities
- Proactive customer health management through intentional, outcome-driven customer engagement
- Collaborating closely with customers and colleagues to accelerate AI adoption and customer value realization
- Cultivating and accelerating growth of customer relationships
- To deliver on those objectives, Ai Specialists will:
- Develop a comprehensive understanding of how AI solutions can create value for customer service teams and CRM software
- Deliver a world-class customer experience anchored on getting customers to value as quickly as possible — Partner with Professional Services by engaging in customer onboarding and helping to define objectives and project scope
- Drive, enable, and remove obstacles to adoption of AI solutions — Keep engagement high through recurring outcome-driven engagement and mutual success plans
- Advocate for the customer across the ecosystem, bringing prioritized and data-driven customer feedback back into the product development team
- Deliver a heightened customer experience through proactive engagement and communication, providing prescriptive best practices and resources
- Develop strong relationships with customer leaders at all levels of an organization — from CXO to Director to Administrator
Requirements
- At least 3 years of related experience in Customer Success / Experience
- Previous experience in customer success roles in enterprise technology / SaaS and technical account management
- Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and business value and outcomes for customers
- Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholders
- Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes
- Strong interpersonal skills, with the ability to influence at multiple levels across the customer's organization and across multiple functions within the company
- Bachelor degree in computer science, information sciences and technology, engineering, or business is a plus
Benefits
- Opportunity to work with cutting-edge AI solutions and drive customer outcomes
- Collaborative and dynamic work environment with a focus on customer success
- Professional development and growth opportunities within the company