Are you passionate about delivering exceptional customer service? Do you speakDutch fluentlyand enjoy solving customer inquiries while making a real impact on customer satisfaction? Join one of the world's leading customer experience providers and become part of a global team supporting a renownedfinancial services brand .We are currently hiringDutch-speaking Customer Advisorsto workfully remotely within Portugal. You'll be at the forefront of providinghigh-quality support for users of a popular digital payment platform —ensuring a seamless and supportive experience across every interaction.Your Role: What You'll DoAs a Remote Dutch-Speaking Customer Advisor, you will: Providefriendly and efficient supportto customers via phone, email, and chat. Help users withaccount inquiries, transaction issues, payment processes, and general platform navigation. Guide customers throughstep-by-step solutions, ensuring clarity and comfort throughout the interaction. Answer questions aboutaccount security, billing, refunds, and service features. Log, categorize, and escalate issues when needed, while maintaining data accuracy and compliance. Stay up-to-date withservice updates and policy changesto provide accurate and current assistance. Promote customer loyalty and trust by consistently offering top-tier service and empathy. Work collaboratively with internal support teams to resolve complex or sensitive issues. Who You AreWe are looking for someone who is: Fluent inDutch (C1 level or higher)withgood English skills (B2 level minimum). Legally residing in Portugal or willing to relocate (visa/work permit assistance not provided). Passionate about customer support and capable of handling various customer inquiries. A clear and confident communicator, both written and spoken. Patient, empathetic, and a great problem solver. Comfortable working independently in aremote settingwith strong time-management skills. Familiar withonline payment platforms and digital financial services .What We OfferFully remote workfrom anywhere in Portugal. ️Company-provided equipment and tools(laptop, headset, etc.). Relocation package for candidates moving from abroad, including: Paid flight to Lisbon. Temporary accommodation in Lisbonupon arrival. Competitive monthly salaryand performance incentives. Private health insurance and life insurance. Ongoing training, coaching, and skill development. Career growth opportunitieswithin a multinational environment. Friendly, multicultural team culture and supportive management. Team-building events, recognition programs, and wellness perks.Why Join Us?By joining our team, you'll not only buildvaluable professional experiencein the financial services industry, but you'll also enjoy the benefits of workingremotelywithreliable equipment, stable support, and continuous learning.