Operations Director
The role of Operations Director is to oversee the entire operation of the resort, ensuring exceptional guest experience, financial performance, and employee engagement. The key responsibilities include:
* Leadership
1. Lead and inspire all departments, maintaining alignment with brand standards and company values.
* Guest Satisfaction
1. Ensure consistent excellence across all touchpoints.
* Strategic Planning
1. Collaborate with department heads to develop and implement strategic plans across operations, finance, F&B, rooms division, wellness, and guest services.
* Financial Oversight
1. Maintain strong financial control with focus on profitability, budget management, forecasting, and long-term planning.
* Compliance
1. Oversee compliance with local regulations, health & safety standards, and corporate policies.
* Culture and Relationships
1. Promote a working environment that values wellbeing, diversity, and personal development.
2. Foster relationships with guests, the community, local government, and key stakeholders.