Work Location:
Remote position (must be based in Greece)
Relocation:
Required –
paid relocation package provided
Contract Type:
Full-time
Languages Required:
Italian (fluent or native), English (intermediate level)
Position Summary
Our client is hiring
Italian-speaking Customer Service Agents
for a remote support role. This is an
entry-level position
that requires
relocation to Greece
, from where the role will be performed remotely in line with operational requirements.
Key Responsibilities
Handle customer inquiries in
Italian
via phone, email, and online channels
Provide accurate information related to products or services
Resolve issues following established procedures and service guidelines
Log customer interactions and outcomes in internal systems
Meet quality standards and productivity objectives
Escalate cases when resolution cannot be achieved at first level
Candidate Profile
Fluent written and spoken
Italian
Working knowledge of
English
(level B2)
Previous experience not required; full training provided
Comfortable using computers and internal tools
Clear communication and problem-solving skills
Ability to work independently in a remote environment
Willingness to
relocate and reside in Greece
Employment Offer
Full-time employment contract
Paid training
Remote work arrangement from Greece
Paid relocation package
Employment benefits in accordance with local legislation
Equal Opportunity Statement
All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.