Shape the Future of Beauty
About Us
We are a world-leading beauty company, passionate about all forms of beauty. With over 110 years of experience, we have established ourselves as the ultimate Beauty Pure Player. We pride ourselves on our deep understanding of consumers' desires and aspirations worldwide.
The Role
As a Beauty Advisor, you will be the voice of our brand, delivering outstanding service and beauty advice to our valued customers. You will engage with customers through various channels, including live chat, phone, social media, and email.
* Connect with customers via live chat, phone, emails, web forms, and social media for the German market.
* Handle consumer inquiries and complaints with professionalism and empathy.
* Offer precise and timely solutions, ensuring customer satisfaction.
* Provide expert product and beauty advice, tailored to individual needs.
* Address questions related to returns, deliveries, and refunds.
* Offer advice on product usage, alternatives, and specifics.
* Handle GDPR-related queries, newsletter unsubscriptions, and data breach concerns.
Requirements
We are looking for individuals with strong verbal and written communication skills in German and English. A genuine desire to help others, ability to think on your feet, and a collaborative spirit are essential qualities.
* Strong verbal and written communication skills in German and English.
* Genuine desire to help others.
* Ability to think on your feet and provide effective solutions.
* Collaborative spirit and a positive attitude.
Benefits
Join us and be part of a dynamic and innovative team driving the future of beauty. Enjoy unparalleled career development opportunities, work with a diverse global community, and make a difference.
* Be part of a dynamic and innovative team.
* Access to career development and learning opportunities.
* Engage with a diverse global community.
* Competitive benefits, including health insurance, product discounts.
* Flight ticket to move to Portugal.
* Accommodation provided in shared apartment with expenses included.
* Two yearly flight tickets to visit family/friends.
* Salary: 1,084 euros gross per month with accommodation and expenses paid (12 salaries per year).
* Working hours: rotational 8h per day, 5 days per week.
* Onsite position.