Job Title: Technical Support Manager
About the Role:
We are seeking a highly skilled and experienced Technical Support Manager to join our team. The ideal candidate will have a strong background in system administration, network management, and cybersecurity.
Key Responsibilities:
* Provide technical support for audio-visual equipment, ensuring smooth operation for meetings and auditorium events.
* Manage end-to-end AV support, including equipment setup, troubleshooting, and coordination for corporate meetings and large-scale events.
* Provisioning, configuring, and supporting collaboration meetings (Webex, Microsoft Teams etc.), including meeting scheduling and room integration.
* Rapid troubleshooting to ensure reliable meetings.
Requirements:
To be successful in this role, you will need:
* Proficiency in using diagnostic tools to troubleshoot technical issues.
* A strong understanding of cybersecurity practices and protocols, ensuring the safety and privacy of user data.
* Knowledge and experience of working with NCI Agency.
* Leadership and mentoring experience and skills.
* Experience working with ITSM ticketing system (or similar).
Desirable Qualifications:
The following qualifications would be beneficial:
* Knowledge and experience of working with the NCI Academy.
* Knowledge and experience with agile implementation methodology.
* In possession of one or more industry certificates in System Administration (e.g., MCSA, CompTIA Server+), Networking (e.g., CCNA), and Modern Desktop Management (e.g., MD-100/MD)
Languages:
The ability to communicate fluently in English is essential for this role.
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