About the Role
As a Scheduling Specialist with our organization, you will be supporting stakeholders' Service Provider network, ensuring that their service coordination is functioning at optimal levels.
The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize client driven tasks.
This role requires strong analytical skills, attention to detail, and ability to work in a fast-paced environment. You will be responsible for monitoring and balancing client's call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
You will also be responsible for identifying barriers that limit the working capacity of external Service Providers, communicating with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management.
Your task will be to contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
You will maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
Responsibilities
* Monitor and balance client's call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
* Identify barriers that limit the working capacity of external Service Providers, and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management.
* Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
* Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
Qualifications
* Bachelor's Degree in any field or equivalent experience.
* Advanced level usage of Microsoft Office Suite, particularly to platforms that allow issue documentation and frequent updates to drafted content.
* Ability to multi-task and analyse various profiles at the same time, as is relevant to solve any arising issues.
* Role model behaviors, and accountability for personal errors and correction.
* Specialized Customer Service Skills, especially with strong capacity to influence customer opinion and direction.
Benefits
* Permanent contract.