Overview At Next Engineering, we don't wait for the future. We build it. We believe that innovation comes through knowledge and that every project is an opportunity to push boundaries. We also believe that the next step is yours. Be our NEXT Salesforce Business Analyst ! Qualifications Strong knowledge of complaints / case management processes. Hands‐on experience with CRM platforms, preferably Salesforce. Ability to create business and functional requirements, process flows, user stories and acceptance criteria. Solid understanding of system integrations, data migration concepts, reporting, dashboards, and KPIs. Experience in transformation, migration, or CRM implementation projects. Salesforce Service and CRM. Knowledge of SAP systems. Case and complaint management tools. Data migration and reporting basics. Integrations & UAT. Tools such as Azure DevOps and Confluence. Fluency in English. 3–6 years of relevant experience. Compensation and Benefits 1100 €–1400 € (base salary) + food allowance + flexible benefits + other current benefits. #J-18808-Ljbffr