Your mission
We are looking for a 2nd Line Support Intern who will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support feedback into the product, and troubleshooting/solving bugs and complex issues.
Codacy users reach out to the Support team for all general and product-related questions. You will help troubleshoot and solve technical issues while ensuring that the team drives smooth adoption of Codacy.
What will be your day-to-day?
* Replicate, troubleshoot, and solve technical issues together with customer-facing teams;
* Debug our product, identify issues in our codebase, and solve them with the support of our engineering team;
* Escalate issues to product and engineering teams, and collaborate in triaging and prioritizing new features;
* Identify recurring technical issues and contribute to improvements in internal and customer-facing documentation;
* Help team members stay up to date on product knowledge and answer their technical questions;
* Suggest and implement process improvements to enhance the support workflow.
Your profile
Requirements:
* Eligible for IEFP Internship (Estágios +Talento);
* Bachelor's degree;
* Availability for at least 6 months.
What skills are needed?
* Ability to debug, triage, and solve technical issues while documenting all steps along the way;
* Understanding of at least one Object-Oriented Programming language, with the ability to debug code;
* Experience with Git;
* Understanding of JavaScript, Python, Scala, Go, and SQL is a plus;
* Familiarity with Unix command line is desirable;
* Strong communication skills, with the ability to explain complex technical topics clearly and simply in spoken and written English;
* Ability to maintain clear, concise, and positive communication for all cases, including timely follow-ups with team members and engineers;
* Understanding of development and deployment workflows;
* Willingness to learn;
* Creative thinking and problem-solving;
* Ability to assist in creating documentation and training materials for external and internal support content.
Why us?
* Gain hands-on experience across various functions;
* Work in a supportive and collaborative team;
* Enjoy a friendly and welcoming company culture.
While we are a remote-first organisation, this role does require time in our Lisbon office
About us
Codacy builds tools that allow thousands of developers to improve the security and quality of software products, whether it's written by humans or AI. Our vision is to help software businesses build a future they can trust.
We're curious, funny, radically honest, yet kind, and thrive on collaboration and transparency. We're a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential and driven by having a worldwide impact on software development.