Customer Service Representative – German Speaker Remote from Portugal | Full-Time | Permanent Contract Your German skills are worth more than you think. We're looking for German-speaking Customer Consultants to join a Retention Team for one of the biggest names in European telecommunications- fully remote from Portugal. No cold calls. No door-to-door. Just real conversations with real customers, where your job is to listen, solve, and make them stay. What you'll be doing You'll be part of a retention team, meaning customers come to you. Your mission is to understand why they want to leave, offer the right solution, and turn a potential cancellation into a positive experience. You'll also spot opportunities to recommend services that genuinely add value. - Handle inbound calls in German from customers considering cancellation - Find solutions, offer alternatives, and build loyalty - Advise on products, promotions, and exclusive offers - Upsell and cross-sell where it makes sense - Hit quality and performance targets What we're looking for - Fluent German (mandatory) + good English - Experience in customer service or call center (preferred, not required) - Good communicator, solution-oriented, calm under pressure - Reliable, punctual, and comfortable with basic computer tools The package Base salary €920 gross/month Performance bonus up to €360 gross/month Language allowance (DE+EN) €500 gross/month Meal allowance €10.20 net/day Assiduity allowance €110 gross/month Flex work allowance €60 net/month Total potential: ~€2,300+/month Schedule Monday to Friday, rotating shifts between 07h–18h. Weekends always off. Why this role? This isn't just another call center job. It's a stable, well-paid international opportunity where your language is your biggest asset - and it's rewarded accordingly. Permanent contract, remote setup, real career progression, and a team that's built to grow. If you're fluent in German and ready to take the next step, we'd love to talk. Apply now By applying, you consent to your CV and personal data being shared with our client for recruitment purposes, in accordance with GDPR.